General Outsourcing Questions
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| How big do we need to be to benefit from outsourcing our print-to-mail? |
Outsourcing print-to-mail (your postal mail printing, inserting and mailing) is feasible for any size business, not only for big business with large volumes. MailXstream's online print-to-mail service is geared to the needs of businesses with volumes in the range of 200 to 25,000 documents. Businesses of all size, from small business to fortune 100 companies, benefit from outsourcing with MailXstream. It provides a quick and simple way to eliminate time-consuming in-house print-to-mail activities. |
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| How many companies outsource mail production? |
You're in good company. The trend started in the early 90's with the largest companies outsourcing to print service providers. Outsourcing has been growing ever since with thousands of companies outsourcing custom print and mail projects each year. Now MailXstream makes it much easier and eliminates the typical barriers of small volumes and prohibitive setup costs and special programming. It makes print-to-mail outsourcing feasible for any business. |
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MailXstream Service Questions
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| How long does it take to process and get my documents in the mail? |
MailXstream provides a next day in-the-mail service for all print stream uploads occurring prior to 10PM EST/7PM PST. Same Day in-the-mail service for print stream uploads is also available as an option and chosen at time of job setup. All turnaround commitments are on a best efforts basis. Special exceptions due to volume or special handling may apply. |
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| How am I billed? |
Users are billed on a monthly basis. An * estimate of service and postage costs is pre-billed and held as a refundable deposit. Monthly billing is charged using a credit card on file or billed on terms of net 15.
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| Are prices discounted for larger quantities? |
Yes. Please speak with Sales about your estimated average run volumes and monthly totals. |
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| How do I sign up? |
Call us at 1-877-365-6245 (MAIL) or use our contact us form. |
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| Do I need any software from MailXstream? |
No, just a web browser. |
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| Which browsers are compatible with MailXstream? |
Our service is validated with IE 6.0+ and Firefox 1.5+. Other browsers may also be compatible.
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| Is there a minimum and maximum quantity? |
We handle as few as 150 documents per day and single projects with as many as 650,000 pages. |
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| Can I insert a stuffer like a newsletter? |
YES! This is a terrific option available to MailXstream users and we make it easy to do. Create your newsletter or stuffer as an 8½ x 11 page(s), save it as a PDF file and upload it to MailXstream. MailXstream will the merge the stuffer into each document. It’s simple. You'll no longer have to worry about the logistics of package compatibility, pre-printing, shipping, storage, etc. Contact us an we'll show you how it works. |
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| Who provides the paper and envelopes? |
MailXstream provides all materials. You'll only pay for materials used - not waste or left-over. |
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| How do I know when my documents are mailed? |
The MXS website provides you with status information confirming the time and date of mailing. |
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| What if I have any questions in the future? |
Whether you are a Prospective MXS user or existing client, you can always reach us through our main number at 1-877-365-MAIL.
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| How do I get a test file to you? |
Call us at 1-877-365-6245. We'll provide you with a log in and password to securely upload a sample file to us. |
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MailXstream Document Compatibility Questions
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| Can I add a signature and logos in documents? |
Yes, you can include digital images in your documents. |
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| What kind to documents is MailXstream designed for? |
MXS is designed to process, print, and mail digitally printed variable data documents. These are documents that serve to inform, invoice, update, notify, or alert Clients about their accounts. |
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| Can you do color? |
Digital color is optional. Please give us a call to discuss your needs. |
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MailXstream General Questions
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| Are my documents secured? |
Yes. Your documents are completely protected with security measures, encryptions, and quality procedures that are geared to accommodate business-critical data print streams.
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| Is my information protected? |
Both your print streams and your MXS browser sessions are protected with SSL and other methods. Please also see our privacy policy.
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| Why MailXstream? |
MXS was built from a deep understanding of customer needs and print-to-mail processes. The result is a simplified, low-risk, online print-to-mail service that makes outsourcing viable for thousands of businesses that otherwise would not consider it. Give us a call and see.
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| Can I get a Demo? |
Yes, just give us a call at 1-877-365-MAIL (6245) or use the contact us form to schedule a web demo.
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